What is Spot?

Founded in 2019 by avid skiers, cyclists and outdoor enthusiasts, Spot helps experience-based businesses run smarter with embedded solutions that increase conversions, streamline operations, and build customer trust.

Spot Products

• Refund Guarantee: Our core product - Refund Guarantee is a Cancel For Any Reason (CFAR) product that provides coverage for non-refundable purchases, no matter what.

Other products we offer:

• Trip Protection: Cancellation and interruption coverage for non-refundable travel expenses.
• Pass & Registration Protection: Cancellation and interruption coverage for non-refundable season passes, pre-paid registrations and event passes.
• Injury Coverage: Covers your customers’ out-of-pocket medical costs like deductibles, copays and coinsurance, both in- and out-of-network.

How Spot Works

Quoting Overview

At the core of Spot is quoting - a lightweight process that powers how our products are offered and tracked. It enables dynamic, real-time pricing and coverage generation for your customers. Through quoting, Spot can facilitate:

• Dynamic calculation of the price of Spot coverage based on customer and product information.
• Remote performance management of the cancellation program.
• Reductions in the ongoing maintenance associated with your Spot integration.

Here’s how it works at a high level:

1. Request a quote from us when the page where you present Spot loads.
2. Display that quote to your customer.
3. If the customer accepts, confirm the quote at checkout.
4. Customers receive a confirmation email and can request a refund through Spot if needed.
5. When customers request refunds, we send your system a webhook, so you can cancel the booking on your end and re-sell the inventory.